SM2 6BX — A location with G. vodafone. 3. 30/05/2018 · nte5c mk2 replaces nte5a master. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store. I've looked for an external box but cannot. And that's about it. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. As I said, they have a logo and trust me, I know the difference between a Virgin media logo and an openreach one. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Turn the unit over and slide the cover up and off. Phone and broadband. Check broadband speeds for your area. At least 30Mbps download speeds in every room or £100 one-off credit. Cue several months of waiting. In my case they did manage to install on first visit and that involved finding existing duct and rerouting to new position. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. 0 Kudos. Openreach and Virgin Media both have street cabinets and they look quite similar. Telephone sockets and their wiring explained openreach mk4 vdsl plate with nte5c mk2 socket 35 years to discover a faulty wired. The Bt Openreach Mk4 Socket is a line interface device that allows customers to connect to the BT network. Yes, this is mine. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. The only problem is if you do want to go back onto the Openreach network in the future you'll need an Openreach engineer visit for which you MAY be charged. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Openreach has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. We would like to show you a description here but the site won’t allow us. 11 AC WiFi (2. Connecting Hub 3 To Extensions Virgin Media Community 4797660. on 05-12-2022 16:06. 22/11/12 - 11:50 #6. Jul 16, 2013. Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. The lowest you can expect from Virgin Media is around 50Mbps for under £30 per month, up to a rapid 1. [3] [4] [5] It is sometimes referred to as an "altnet" (alternative network provider), in reference to being an alternative option to Openreach. It’s important work - and we need. Then select Modem Mode > Enable Modem Mode > Apply Changes. And there's nothing to it: Your new supplier will send you a new router and inform you of the activation date. Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. Cue several months of waiting. No, but the Openreach engineer who installs your BT line will put the box anywhere you want (within reason). £8p/m extra or included with Gig1 or Volt. The UK regulator has dealt the pair a £42 million fine for late broadband installations fitted on behalf of rival internet service providers, such as Sky and Virgin Media. Quickstart is the quickest and easiest way to setup our services. WiFi Hub, Openreach box on wall new build. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. 5 out of 5. Engineer used 'spare pair' of blue cables for 'new' BT line. DAVOX BT Openreach NTE5C MK2 Master Telephone socket + MK4 Faceplate + Back Box - Combination Socket for Fibre Broadband +. Virgin Media - From £30; A ‘standard’ new phone line installation from Openreach is £140, but it’s much lower (£70) if you’re reconnecting an old line. This. If you are having problems with your broadband connection, it is often worth checking the Master Socket 5C to see if there is a problem with the wiring. From my understanding from working with competing brands, the line rental charge was for the use of open reach/bt lines which was a charge that Virgin media passed over to their customers. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). Installation generally takes an hour and engineers will install a socket up to 10 metres from the entrance. Details. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. The pros. It is a metal-mounted product, which comes combined with two sections that. 6%, while Virgin Media was only slightly behind with 65. published 9 April 2019. Forum; Apps. Some install their own poles too. * 802. 1 ACCEPTED SOLUTION. If you're switching between them, when you sign up for a new deal it's the new supplier's job to notify your existing one and cancel the contract. So another ticket was raised after 2 more calls to BT and some chasing. With BT Fibre Broadband (Infinity) There is a cost for Installation it is £59. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. The Openreach and CityFibre full fibre roll-outs are likely to push this 85% into the 90's. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Virgin Fibre Areas only. Home Phone. That’s because the newly-merged Virgin Media-O2 looks set to establish itself as a competitor to Openreach and allow third-party companies to use its broadband infrastructure. There are a few things that make BT Openreach stand out from the competition. The operator’s full fibre build has now covered 6. 99). The town of Swandicote is interesting. Tudor. We’ll tell you how we’ll activate your line and your activation. Virgin Media said it was launching a new “Talk Protected” plan, which freezes line rental at £17. Re: OpenReach line at previous Virgin Media address. Openreach is the infrastructure arm of BT, Britain's former state-owned telecoms operator, while Virgin Media has its own fiber optic network and is the sole cable operator on the UK mainland. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. See full list on broadband. The new process would also allow seamless switching between physically separate networks, such as from Openreach to Virgin Media, Hyperoptic or CityFibre, allowing consumers to take advantage of. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. 95. Every OpenReach provider says they need to send an engineer to install a BT Socket. Because Hyperoptic doesn’t use the Openreach network, its engineers will need to install a separate ‘Hyperoptic Socket’ inside your home. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. From April 2023 that will change, Ofcom said today. 95 when taken with an 18-month contract on the line rental, which costs from £17. 99 per month on Openreach (previously £62. Sign in . Manage Your Account. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Afterthought. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. BT Telephone to Virgin Media Hub Adapter LJ5113 BT socket to RJ11 plug. New listing 2023 BT Openreach Telephone Master Socket NTE5c MK2 & VDSL/ADSL MK4 Faceplate. Hello I just bought vm m50 but I got a openreach socket mk4 do I need to get that replaced as I didn't request a engineer to install a new - 5310124 Browse Virgin Media Virgin Media Community Join Date: Oct 2021. We’ll either install a small socket on the wall by the plug or a fibre connector. Volt. Hi I am new to this rented flat. 99. With the right knowledge and equipment,. The news comes as they reach 6 million premises passed. 5 years and always had Virgin Media, so no experience with Openreach ISPs so far. 03-06-2021 01:20 PM. So I am leaving BT to join Virgin, I left Virgin about 13 months ago to join BT, but when the BT engineer came out to install their cable I watched him cut another cable, I even asked him why and I remember him telling me you don’t need that now we all use the openreach network, but don’t virgin media use their own cable?Openreach providers. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. It shows the common types of ca. Now, care needs to be taken here that the cable is of a suitable quality, that is, solid-core, copper, twisted-pair telephone cable. Contact your chosen provider and arrange to have a new line installed. You’ll need an adapter to get your fibre landline service up and running. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. We would like to show you a description here but the site won’t allow us. Network. connect your customer’s router next to the ONT. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. Virgin Media and O2 (VMO2) have today published their combined results for Q4 2021, which finally confirmed their long-awaited plan to extend the operator’s Fibre-to-the-Premises ( FTTP) broadband network to cover around 23 million UK premises by 2027 (7 million more than today) via a new Joint Venture. Wait for it to be connected. With FTTP, you'll connect to the Ethernet socket on the Openreach ONT, so you just need PPPoE (so basically any router). . Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. 0. The openreach socket can take a landline cable or an ethernet cable. Bt Openreach Telephone Master Socket Mk2 Vdsl Adsl Faceplate Mk4 Backbox 9 00. However you do not need to be a BT customer to be using its network of cables. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Re: Open Reach Master Socket 5c and Full Fibre. UK altnets have now passed a total of 5. Ordering a new landline. 00 per month for months1-3 £40. So far not a good start. You will need to use an Openreach/BT master socket that has a normal. Previous. The wiring diagram for a BT Openreach master socket 5c is fairly straightforward. Virgin Stream hub offering money-back for. What options are out there other than Virgin Media that do not use Openreach network? I just checked on their website using my postcode and their "services aren’t currently available in your area". My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. 24/04/2022 · bt nte5 master socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The wiring diagram for a BT Openreach master socket 5c is fairly straightforward. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. Virgin media have upgraded to a new fibre network. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Erica122. 24-03-2021 05:06 PM. If you can get Quickstart, you can choose one of two delivery options. you can get a telecom engineer probably from local paper who will move your master socket cheaper than getting openreach but to get an active phone line you are going to need to take out a contract with an ISP. 04% of premises have a choice of one or more Gigabit speed services. install+new line+postage+monthly payment=x ÷ 12 months. Phone line - 5 mins. 4 weeks ago. Faceplates after second visit. This makes the transfer a little more complicated, and means that Sky will not contact Virgin. The front plate has no connected wires making its. If you have the router you should have some basic instructions either in a manual or on the box it came in. Winner: Tie. While it's possible to add inclusive calls. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. Whether you include a landline service in your package is entirely optional. The Master Socket 5C is a key part of the BT Openreach network, and it is essential for ensuring that you have a reliable and high-quality connection to the internet. The Master Socket 5C is a key part of the BT Openreach network, and it is essential for ensuring that you have a reliable and high-quality connection to the internet. An alternative way to access broadband is via a mobile device, either a by dongle, MiFi or by tethering to. At least 30Mbps download speeds in every room or £100 one-off credit. I’ve moved into a new build and I have an Openreach box on the wall, I believe is for fibre which I don’t want as I just. 1 via Virgin Media some 85. Keep your router plugged into the main phone socket- where the overheadline terminates in your house- and keep any cabling plugged into it as. Forum; Apps. I've lived in this property for the last 1. Seeing as you just had fibre installed (Infinity) you missed a golden opportunity to get it moved as part of the install. The idea of giving rival operators access to install their own fibre optic cables. I'm fed up with Virgin Media prices so am looking at Now etc. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. The best budget wireless router: D-Link EXO AX1800 (DIR-X1860) The best router for gamers: Asus ROG. They don't use the same exchanges. Connecting Hub 3 To Extensions Virgin Media Community 4797660. We would like to show you a description here but the site won’t allow us. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. 2Gbps trial (we’re expecting that package to launch soon too – possibly before Openreach’s new 1. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Now includes labelling on top plane – “Master Socket 5C”. Here at Openreach we bring people together. Up to 3 WiFi Pods if needed. Not only does the BT Openreach Mk4 Socket Wiring Diagram provide detailed instructions, but it also includes safety tips and other helpful information to prevent costly mistakes. Mark is a professional technology writer, IT. Vdsl Faceplate Bt Infinity Broadband Sd Up Your Internet. Like the TV cable we have too. 50 per month. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Direct Save Telecom. . 1) Virgin has to move the 95% of their network that is HFC onto full fibre. and the change may be as simple as plugging the home phone into the broadband router rather than the socket on the wall. Contact your chosen provider and arrange to have a new line installed. A max build rate of 3 million per year is envisaged. You’ll then be able to use your same old phone to make. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Security matters. Then, connect the white power cable to your Openreach modem and your power socket. If they can provide service, they'll talk you through. The provider will then arrange for an engineer to visit your property to install the line. 20-09-2021 04:07 PM - edited 20-09-2021 06:47 PM. Previously, Openreach was owned by BT. BT charges £130 to install a new one, for instance. The Virgin one is easy to trace as goes directly to the other side of the wall. In November 2017, the telecoms industry announced its intention to retire analogue telephone networks such as the Public Switched Telephone Network (PSTN) by the end of 2025. It’s designed to give you a clear understanding of how the wiring should be setup in order to get the most out of your internet connection. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Remove the four rechargeable AA batteries. Removing The Front Of Master Socket Broadban Bt Community. In some cases, we’ll use an internal fibre converter. Then just connect your various devices to the dongle. Iddentitftyg nounrtqpim 5If you live on a new-build development, chances are you'll have FTTP (via either Openreach, Hyperoptic or another full fibre network), or a cable service that offers ultrafast speeds, such as Virgin Media. These lines are also open seven days per week, from 8am to. 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. The upshot of this is that if you are switching to Sky from another provider on the Openreach network (this is pretty much everyone apart from Virgin Media) then you already have the right cables running to your property. As I also mentioned, there are WiFi networks within range. If you run into difficulties or have a question about BT’s products and services, join our community andI have a Master Socket 5C. I've looked for an external box but cannot. the duct and secured to the marker posts at both ends of the crossing. TV box - 15 mins. 15 Comments. 4bn, which is only a “modest” rise on what it would have spent to upgrade its existing cables to. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. Re: Switching from Virgin Media (Reusing Master socket) It's not possible to use the Virgin Media connection as they have their own network and don't use. Number of Openreach FTTP premises passed as of 12th November 2023: Age of property Based on ONS date of introduction of postcode: Change since 12th. @BillyLenny1 When you call through and asked the nature of the call say " Technical ", the advisor should be able to help you with that master socket relocation. 0: Dual socket measuring 85mm x 68mm with phone and DSL. Every OpenReach provider says they need to send an engineer to install a BT Socket. Nexfibre acquires Upp to expand gigabit network in East of England: Just weeks after officially switching on its network, full-fibre network provider nexfibre, in partnership with Virgin Media O2. It is the third-largest network provider in the UK, after Openreach and Virgin Media. This option will not appear if your CLI is blocked. Re: What fiber cable does Openreach use? Running home network refurbishment. Step 2: Hub check. Tell them its too expensive. Which was great as that is in a better location than my master Socket was. Without microfilters you may get problems with your BT Broadband or hear noise on your phone line. 17070 – Line test service, replacing 174 and 175 (confirms phone number before menu options). . Further exclusions & legal stuff apply. STL lands prime role at Openreach. As a result, there won't usually be any existing copper network in place, so you'll be limited in the choice of broadband provider you can. O2 mobile broadband. This coaxial cable offers more resilience to interference than a standard phone line so it is possible to run faster services over this. Guide To Rewiring Internal Uk Phone Wiring. Modern 4-wire however is the same diameter as 6-wire to allow technicians. Select the correct HDMI input for your box. Virgin Media was the first major internet service provider to offer broadband without a phone line. Free postage. The new fibre phone line is designed to work with the same phones as the old copper line. But their fixed line broadband base took a hit. The BT Openreach master socket 5c is an essential piece of equipment for engineers maintain telecommunications equipment. I've looked for an external box but cannot find anything. Installation can take up to four hours – our engineers will test your service to make sure you’re connected. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. In our living room, we have a open reach bt box and a master microfilter was connected to it through which sky router was conn. Good offers for new customers. Where you self-install the ONT, you will have control over when the equipment is installed. There are 2 reasons people can't get fibre on the standard network. Virgin Media; My Virgin Media; Shop; Help; Virgin. The new Openreach Master Socket 5C is a tool less design and has become part of standard kit. Select the correct HDMI input for your box. Virgin do/did use the openreach network for their adsl packages for the areas where their network didn't reach but I'm not sure they even do that anymore. Thank you for your response. The cost to the company over the seven-year period is approximately £100 per property, or £1. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 17/09/2016 · hi, this is the quick version video on how to wire up the nte5c master socket on completely new wiring so a new install of a telephone line. Unbeatable broadband speeds at the lowest prices in London – from £20/month*Find out more. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. BT Phone Socket Identification Tool. EE broadband. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. The openreach socket can take a landline cable or an ethernet cable. You already know that there is a charge for this service. In addition to the more commonly used narrow trenching techniques, Virgin Media also installed new cables in existing underground ducts and used Openreach’s overhead telegraph poles. Mobile Your Account. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Master type (or PSTN type) known as NTE5. Line rental is also charged to cover the cost of maintaining the network of copper and fibre cables via which your broadband is supplied. Excludes broadband faults and broadband network outages. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Designed by westhill. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. When you place your order, we'll let you know. This is the case for Virgin Media, and other independent providers such as Hyperoptic and G. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. Openreach Master Socket Nte5c Vdsl Mk4 New2019 Clear Cams Backbox 7 00 Picclick. Openreach introduced these in 2016 and in 2019 it became possible to upgrade them to handle 512 ports (we don’t have any good pictures of the latter). Full Fibre: Yes. CityFibre skips past Virgin Media to be the second largest FTTP network in the UK. Sky charges £59 for Installation of the Phone Line and the Broadband or just £39 for the Phone Line. Setup Port 32400 to forward and it works sometimes and others cannot not see plex at all. kkayadi • 4 mo. Virgin Media/O2 merger gets the green light. CityFibre is an independent network provider, providing gigabit-capable FTTP broadband across the UK. Ofcom’s. Virgin Media installation times Virgin Media has its own network, but installation times are similar to Openreach network providers, at approximately 14 days for a new customer. Openreach has today officially added another 170 new towns and villages (covering 1. Best wireless router: At a glance. Vdsl Faceplate Bt Infinity Broadband Sd Up Your Internet. Options. This might seem to be a logical acquisition to increase its footprint and build an alternative. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. My Virgin Media App. CityFibre. BT had a rating of 67. 20/03/17 - 22:19 #5. Options. I could connect it in my house self install. Careers at Openreach. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. Virgin Media could open up its cable network to its rivals for the first time, creating significant competition for Openreach in the wholesale market. The BT Openreach Master Socket 5c Wiring Diagram is a key component of any broadband installation project. Your device IP. 4GHz + 5GHz) * Download Speed of up to 1 Gbps (ignore this, you won’t ever get that on VM until DOCSIS3. Re: No Virgin media wall socket. Virgin Mobile. This service is only available if you’re on the Sky Network. And re-using the hole saves drilling another one. Re: No wall socket. The announcement doesn’t tell us. Your telephone service from any of the UK Service Providers, other than Virgin. The Openreach master socket should only be used for their broadband and/or landline with one of the providers that uses their cables. Account - Mobile. Ofcom has decided not to impose price caps on full-fibre connections provided by the firm's Openreach subsidiary. 1Gbps (1,100Mbps), while more than the six million homes reached by Openreach’s full-fibre network can get 1Gbps broadband with Sky. Virgin Fibre Areas only. An. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals I moved house with my family and we wanted to move to Virgin Media. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Welcome to our Community Forums and thanks for. 1 into your browser and enter the password printed on the bottom of your Hub when prompted. Switched On Families. As I also mentioned, there are WiFi networks within range. Tudor. Once a SIM card is inserted it operates like a mobile broadband router. (I am unsure if this will involve drilling or not, it’s a rental property so. Apr 14, 2021. We might be held up over permission from a private landowner, for example. Ca. If you have the outside box then getting one inside shouldn't. Anything is technically possible. When the day comes, plug the new router into the master phone socket and turn it on. Manage Your Account. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. In my case the BT socket is no longer used at all and my phone. ralph Posts: 572. We build and maintain the UK’s largest broadband network. Switching broadband to and from companies other than Virgin Media: Every major provider except Virgin (200+ in total, incl BT, Sky & TalkTalk) is on the BT Openreach network. But as you can see, there are other options from other providers as well. Try: Openreach checker: Enter your postcode to see the fibre speeds available to your address. Sign in . It might be useful to dig out your account number and details of the services you currently take before you call them. This may include running new cables, or disconnecting old extension wiring and powerline adapters. I got Virgin about a month ago after Sky not backing down on price (been with them for 10+ years), I reluctantly decided to try the only real alternative (Virgin) - went for the Volt package and my views are below. Openreach cabinets have a triangular or star shaped insert, while Virgin Media use conventional keys (see below). When the day comes, plug the new router into the master phone socket and turn it on. That time has now elapsed and still landline is being provided by Sky (incoming calls through Openreach socket into which phone is plugged). We're network builders. In our Broadband Survey, it scored an acceptable 70. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. With FTTP, you'll connect to the Ethernet socket on the Openreach ONT, so you just need PPPoE (so basically any router). Those wires sticking out are for connecting to extension sockets elsewhere in the building, which will be connected to the pins on the front part of the socket in your hand. Solved No Dial Tone Except In Test. Receive a visit from an engineer, who will connect your line. Slide the battery back-up unit up and forward to release it from the wall. ago. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box).